Terms Of Services

Terms Of Services


Welcome to Hamozen! By using our website (hamozen.store) and purchasing our products, you agree to the following Terms of Service. Please read them carefully to understand your rights and responsibilities.

🛒 1. Use of Our Store

  • Hamozen is an online toy store based in Pakistan, offering safe and fun products for children.

  • You agree to use our website only for lawful purposes and in accordance with these terms.

💳 2. Orders & Payments

  • All orders must be paid in full before processing and shipping.

  • We accept payments through secure and trusted methods.

  • Prices of products are listed in PKR (Pakistani Rupees) and may change without prior notice.

🚚 3. Shipping & Delivery

  • Orders are processed within 1 business day of payment confirmation.

  • Delivery usually takes 2–4 business days within Pakistan.

  • Hamozen is not responsible for delays caused by courier services, weather, or other unforeseen events.

🔄 4. Returns & Refunds

  • Customers can request a refund within 7 days of delivery, provided the product is unused, in original packaging, and in perfect condition.

  • Refunds are processed within 5–7 business days after approval.

  • Damaged or incorrect items must be reported within 24 hours of delivery for a free replacement or refund.

📦 5. Product Availability

  • We strive to keep our stock updated, but product availability may vary.

  • If an item you ordered is out of stock, we will notify you and offer a replacement or refund.

🔐 6. Privacy & Security

  • Your personal information is protected under our Privacy Policy.

  • We do not store sensitive payment details (like card numbers).

⚖️ 7. Limitation of Liability

  • Hamozen is not liable for damages arising from misuse of products.

  • All toys should be used under adult supervision, especially for children under 3 years old.

  • We are not responsible for delays, losses, or issues caused by third-party couriers once the package is shipped.

❌ 8. Prohibited Activities

You agree not to:

  • Use the website for fraudulent or illegal activities.

  • Attempt to hack, damage, or misuse the site.

  • Misrepresent your identity when placing an order.

📩 9. Contact Us

For questions or concerns about these Terms of Service, please contact us at:
📧 hamozen13@gmail.com

✅ Agreement

By shopping with Hamozen, you confirm that you have read, understood, and agreed to these Terms of Service.