Refund Policy
At Hamozen, we want every child to enjoy their new toys with happiness. If for any reason you’re not fully satisfied with your purchase, we’ve got you covered with a simple and transparent refund policy.
⏱ Refund Timeframe
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You can request a refund within 7 days of delivery.
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After 7 days, unfortunately, we cannot process refunds.
✅ Conditions for Refund
To qualify for a refund, please make sure:
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The product is in its original, unused condition.
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The item is returned in its original packaging (with all accessories, manuals, or parts included).
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The product shows no signs of damage, wear, or misuse.
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A proof of purchase (order confirmation email/SMS or receipt) is provided.
❌ Non-Refundable Items
We cannot accept refunds for:
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Products that are damaged due to mishandling after delivery.
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Toys missing parts or packaging that originally came with the product.
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Discounted or clearance sale items (unless they arrive defective).
🛠 Damaged or Wrong Item
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If you receive a product that is damaged, defective, or incorrect, please contact us immediately (within 24 hours of delivery).
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We’ll arrange a replacement or full refund at no extra cost to you.
💸 Refund Process
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Contact our support team to request a refund.
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Once your return is received and inspected, we’ll notify you of the approval or rejection.
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If approved, your refund will be processed within 5–7 business days to your original payment method.
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the product was delivered damaged or incorrect.
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For defective or wrong items, Hamozen covers the return shipping.
📩 How to Request a Refund
To initiate a refund request, contact our support team at:
📧 hamozen13@gmail.com
❤️ Our Promise
At Hamozen, your trust means everything to us. We’re here to make sure your experience is worry-free, so you can focus on what truly matters — seeing your child’s smile.